How I wish I could just press the Esc button to escape handing up my SIP assignment. Or a Ctrl-Alt-Del to exit my Life.exe application would be better. I'm almost at the verge of giving up...but NO I CANNOT! I can't be such a loser. So...my last resort is seeking help...here. I know la...but I've got no other choice already la. I'm desperate. I'm not even sure that anyone would want to help...but ...desperate moments calls for desperate measures.

Question: Recommendation for future development of Tesco's (U.K.) current system that would give strategic benefits. Plan the IT development using a suitable strategic framework.

Overview of Tesco's current business and system: Click here for full case study (Right click and Save Target As) (Requires Adobe PDF reader)
- has customer loyalty cards (Club cards) to analyse customer needs;
Data mining kind of thing going on so Tesco knows what certain customer often want, hence able to provide them with promotion for specific products.

- Tesco.com, putting Tesco Brick and Mortar business to Click and Mortar;
Basically is an online retailing site selling groceries (main focus), electronics, books, CD's, clothes, personal finance (online banking), Tesco.net (Tesco's very own ISP, providing free services to all Tesco.com users) and etc.

Features in Tesco.com includes shopping ideas/tips, favourites, recipe book, product customization, shopping cart history and etc. Tesco.com is also caters for vision impaired customers.

- Store-picking system, for Tesco.com
All orders go through this system. The customers’ orders are grouped and managed at a central processing office, then distribute to its respective Tesco stores. Each Tesco store has its own system that sends the orders to shopping carts. The carts are integrated with mini computers. Pickers are provided with a shortest path to products by the mini computers. A product scanner is also provided to let pickers confirm that they have picked the correct product.

- Backend of Tesco.com
I think Tesco is hosting their own site. Is it a good idea to propose for them to outsource their hosting? Tesco.com is maintained by external web development companies, that uses TeamSite for content management of the site.

Any ideas for future development of Tesco? Give me your all your business/IS/IT ideas. Any idea will do. Let me thank you in advance. Thank you.