Streamyx's Help Desk

I have not been able to connect to the Internet for the past 2 days. I called 1-300-88-9515, that's Streamyx's toll free customer support number, for help.

I have to say that their Help Desk service improved tremendously. Or maybe I just haven been getting a down time long\frequent enough to ring them up. It's a good thing of course. I used to have to wait a really long time just for a Help Desk person to attend to me. But this time, I didn't have to wait at all. I got through the pre-recorded voice thingy and someone was already waiting on the other line. I made my report and stuff like that and I was then given my report number (I'm guessing this is the ticket number). Anyway, when I got home today I'm able to logon to the Internet! Yay!!!

I decided to be a nice customer. I rang the Help Desk up again to close off my report. I know it’s a pain in the arse to have many reports open. I got through immediately again. *thumbs up*. I gave my report number and it's done.

Both of the Help Desk personnel I spoke to was very nice. They had a happy voice, so even if you are so god damn pissed about your Streamyx connection, hearing them would at least make you calm down a little.

Sometimes calling up Help Desk can be such a pain in the arse. You'll be put on hold for ages and get some shitty person who can't solve your problem. However, I do pity Help Desk people because some do get calls from very very stupid and idiotic users.

Help Desk (HD) : Hello this is ABC Help Desk and this is XXX speaking, How may I help you?
Customer (c): Alo, yah... eh how come I cannot on my PC nothing one? My monitor never show anything.
HD: Ok sir, stand up and look behind the CPU, are all the cables plugged in?
c: Yah its in wad. *press the On button on the CPU* see still cannot la.
HD: Have you checked the On button on your monitor?
c: Har? oh...monitor also got On button one ah? Wait ah I try. *press the monitor On button*
HD: Can you see the On light on the monitor? If its idle, it will be yellow, it will turn green if you on your PC
c: Har where got. No light also. Eh so ma farn, call someone to come to my place and fix la.
HD: You should see a light. Can you double check all the cables?
c: What is this man, I say check already la. I check before I call you all also what. *getting irritated and pissed* * checks the cables again*
HD: Are all of it in their slots? Make sure they are not loose.
c: Ya laaa still cannot.
HD: Have you check you power supply. Is your wall plug plugged in properly?
c: Yes laaa....ehh how come not plugged in one?
HD: Yes sir, what is not plugged in?
c: The wall plug la. What you all doing, who go and take out one! Wasting my time *&^^$*^)(*(#$#$#%^ *hangs up the phone*
HD: NANI?!! WTF!

If you think this is stupid, well... this is what many Help Desk people have to deal with. So, as a user myself, I told myself to always remain calm during all conversation with Help Desk personnel. Sometimes when you speak properly to them, they tend to attend to your problems more attentively. No point getting pissed of at Help Desk persons actually, it's not their fault that the problems exist. They are there to help you.

Two thumbs up for Streamyx’s Help Desk.